March, 2026 No 15
From the Director’s Desk
As we move into mid-March, I want to thank everyone at Proactive Support — our participants, families, and staff — for the care, trust, and effort you bring each day. Supporting people to live independently and work toward their goals is at the heart of what we do, and it’s been a strong start to the year.
We continue to focus on safety, preparedness, and delivering consistent, high-quality supports. Initiatives like our upcoming emergency scenarios blitz are designed to ensure our team feels confident and ready to respond in any situation — an essential part of being a registered provider.
In this edition, you’ll also see a spotlight on Toni as she steps into her Support Worker Team Lead role, sharing a little about her journey and what drives her. We’re also pleased to introduce our Support Coordinator, Cristel — take a moment to read her blurb and get to know the person supporting coordination behind the scenes.
You may also notice that this will be our last newsletter in this format. We’re excited to be making a few changes to how we share updates and stories from Proactive Support. Read on to see what’s coming next and how we’ll continue keeping everyone connected.
To our staff — thank you for the professionalism and compassion you show every day. To our participants and families — thank you for the trust you place in us. Looking ahead, I’m excited to see Toni and Tanja step into their roles as Support Worker Team Lead and BIT respectively. Their leadership will further strengthen our team and the support we provide, and I look forward to the positive impact they’ll make. We’ll continue building the strong connections that make our community what it is, while finding new ways to support participants in achieving their goals.
And remember — if something is on your mind, we’re always here for a conversation. After all, the best outcomes come from working together.

What's On March 2026
Harmony Week – 17 to 23 March.
- Harmony Week is an annual celebration of Australia’s cultural diversity and the benefits it brings to the Australian community.
- Orange is the colour chosen to represent Harmony Week. Traditionally, orange signifies social communication and meaningful conversations. It also relates to the freedom of ideas and encouragement of mutual respect.
- Activities all over Australia
o Harmony Week - City of Moreton Bay
A few ideas for community outings and activities
Brisbane
- Brisbane Annual Palm and Cycad Show Brisbane Annual Palm and Cycad Show | Brisbane City Council
- World Science Festival 20-29 March World Science Festival Brisbane 2026 Queensland Museum | Must Do Brisbane
- Performance Pulse Expo, Brisbane Showgrounds 7 March - live entertainment, kid's activities, and a wide variety of cars and bikes, from classic cars to drag cars, JDM, muscle cars, bikes and 4x4 displays and even a MONSTER TRUCK Performance Pulse Expo Brisbane Showgrounds | Must Do Brisbane
Ipswich
- Logan Disability Expo Logan Community Disability Expo , 42-48 Blackwood Rd, Logan Central QLD 4114, Australia, 10 March 2026 | AllEvents
- The Handmade Expo Market Events & Things To Do in Ipswich, QL in March 2023 | AllEvents.in
- Rockabilly and Retro Twilight Event Events & Things To Do in Ipswich, QL in March 2023 | AllEvents.in
- Stanthorpe Apple and Grape Festival 27 Feb to 8 March Apple And Grape Harvest Festival Stanthorpe | Must Do Brisbane
Moreton Bay Region
- Magic Tables - Games, puzzles, and creative experiences are projected in an interactive space. The tables are for people of all ages and abilities to explore and enjoy. At Caboolture, North Lakes, Redcliffe and Strathpine Libraries Magic Tables: Purposeful play for all abilities - Moreton Bay Libraries
-Healthy and Active Moreton Program – free and low-cost activities for all ages, fitness levels and abilities
- Redcliffe Peninsula Drum Circle and Jammalong | Suttons Beach 19 March10.30am to 11.30am Redcliffe Peninsula Drum Circle and Jammalong | Suttons Beach Rotunda
South Burnett
- Market Day in Nanango Market Day in Nanango | South Burnett Regional Council
- Kingaroy Heritage Museum Open Day 21st March Kingaroy Heritage Museum Open Day | South Burnett Regional Council
- Dinner under the Stars Kingaroy https://www.facebook.com/kingaroymenshed
- Proston Show 7th March Home | Proston Show
- South Burnett Music Awards 13th March https://www.facebook.com/sbmusicawards/
- Murgon Show 13-14 March https://murgonshowsociety.com/
- Goomeri Show 20-21 March https://www.goomerishow.com.au/
- Bookarama, Kingaroy 27-29 March https://www.facebook.com/stjohnspf/
- South Burnett Gem Show, Wondai 28-29 March https://southburnettgems.org/
Toni
Hi everyone, I’m Toni. I’ve worked as an independent support worker and carer for over 20 years, and I also bring lived experience with both NDIS and Aged Care. Supporting people to live well and maintain their independence has always been important to me, and I care deeply about making sure participants receive respectful, consistent and high-quality support.
I’ve recently stepped into the Support Worker Team Lead role while continuing to work directly alongside participants. Staying hands-on matters to me because it keeps me connected to the realities of the job — the challenges, the responsibilities and the wins. It also helps me better understand what our team needs day to day. I took on this role because I value structure, fairness and open communication. I already have strong working relationships with many of our support workers, and I’ve had some great early conversations about ideas and improvements. Where possible, I plan to action the practical suggestions brought to me. I’m someone who tells it like it is, but always with respect and a focus on solutions.
As Team Lead, my priority is listening — to both staff and participants. I want our support workers to feel confident, capable and genuinely good about the work they do. When our team feels supported, participants receive the best outcomes. I’m passionate about helping participants reach their goals, and equally passionate about creating a team culture where people feel comfortable raising questions, sharing feedback and having honest conversations.
If you have ideas, concerns, or just want to talk something through, I’m always open to a conversation.

Useful Apps For Everyone
Be My Eyes Be My Eyes Accessibility with GPT-4o
Be My Eyes is a free app that helps people who are blind or have low vision get visual support from volunteers or AI. Users can get realtime help with tasks like reading labels, identifying objects, or finding their way around. It works in many countries and languages, making everyday life easier and more independent. It’s available in over 150 countries and multiple languages, making it easier for people to be more independent with assistance whenever they need it.
Tiimo Visual Planner for Every Neurotypes | Tiimo
Tiimo is a visual, AIpowered planning app designed to make organising your day easier and more intuitive — especially for people with ADHD, autism, or anyone who prefers a flexible, visual schedule. It turns your todos into clear, manageable steps, helps you build routines, gives reminders and focus tools, and works across devices so your plan is always up to date.
Zest Zest Cooking
Zest is a smart cooking and meal-planning app that helps you build confidence in the kitchen. It offers easy-to-follow steps, videos, and tips from expert chefs, teaches the “hows and whys” of cooking, and provides personalised recipe recommendations and shopping lists — making cooking more enjoyable, educational, and less repetitive.
Visual Schedule – Daily Routine Visual Schedule Daily Routine App - App Store
Visual Schedule – Daily Routine is a visual planning app that helps you organise daily tasks with pictures, icons and timers instead of long text — making routines easier to understand and follow, especially for kids or people who find reading lists hard. You can create schedules, use custom or builtin icons for activities, mark tasks as completed to show progress, and get alerts and reminders to stay on track throughout the day.
Tab's Talking
As promised, I’ll start with the book I’m reading at the moment. It’s called The Explosive Child (6th Edition): A New Approach for Understanding and Parenting Easily Frustrated, Chronically Inflexible Children).
I want to share a few key parts from it and link it to a support session I had last week.
On page 72, the author talks about having a planned approach to a support session — something that runs smoothly and is of real benefit to the client. He calls this Plan A.
For me, Plan A looked like this:
- Get dressed
- Brush teeth
- Pack schoolbag
- Welcome the OT for a 1-hour session
- Drive to McDonald’s for a treat
- Then drop off at the school office
The session was with a 10-year-old client I’ll call Aiden (not his real name), along with his mum and a visiting OT. Most of this plan was fine for Aiden — but he was not keen on the OT session. They challenge him (as they should), and after the long summer holiday break, I imagine going back to therapy probably felt like going back to work after leave. He was not cooperative.
So, we moved to Plan B.
The book says:
“The only downside to Plan B is that, at least initially, it’s hard to do, primarily because many people haven’t had much practice with it.”
Plan B has three steps:
1. Empathy – Understanding what’s making it hard for the child to meet a particular
expectation.
2. Define Adult Concerns – Communicating your concerns or perspective about the
same issue.
3. Invitation – Working together toward a solution that is realistic and mutually
satisfactory.
Beautiful in theory.
But Plan B was tricky in practice. Aiden is verbally limited at the best of times — and by now he was quite agitated. Life is about choosing your battles. So in this case, not wanting to push too hard too soon after the holidays, we bravely stepped away from Plan B and went to Emergency Plan C — which, in a nutshell, is a compromise that still keeps you moving in the right direction.
We didn’t give up entirely.
The OT tried to engage him with a familiar gym ball exercise, using his favourite toy cars to draw him in. But Aiden had other plans.
They were called: Mum’s silver phone. Mum had hidden her phone and said, “Work first, then off in Tabs’ car for a treat.” He wasn’t having it. He became loud and physical toward his mum. And there we were — three adults and one little boy who had completely lost his inner calm. The temperature in the room was rising. It was one of those moments where you realise books are wonderful and helpful… but on the front line, it’s not always that simple.
It was my first time meeting this OT, so I stayed in the background and observed. It became clear that the goal of social interaction and skill-building just wasn’t going to happen that day. Perhaps having three adults focused on him didn’t help. Perhaps it just felt like too much was being expected of him.
The last half hour became damage control rather than productive therapy. The one thing that did help was the Buzz Buddy — a vibrating oral motor tool. It gave his hands and mouth something else to focus on and helped bring a small level of regulation back into the space.
Win some, lose some.
A new plan was made for next time. We’ll use a whiteboard and write down a few simple tasks. Aiden can tick them off himself, step by step. When the final box is ticked — off to the big M we go. His mum, who knows him better than anyone, believes this will work because he’ll be able to see what’s ahead and know exactly where the finish line is.
And that, I think, is the heart of it. The book really is very good. It has some hidden jewels that are incredibly helpful in real-life situations — even if we sometimes have to adapt them in the moment.
Stay blest until next time.
Love,
Tabs

Participant Focus
Meet a participant who was told three times he couldn't have his eTrike, but got funding for it in the end!
The eTrike, made by Everybody EBikes is the key to independence and exercise for our participant. . . Oh and it is fun too!
Safety is a priority and a support worker will be there to help in the early days.
So how did it happen after the NDIS Planner called to say 'I am so sorry, but I don't think this will be approved'.?
His Occupational Therapist, Brayden Callendar from OTTR Therapy Services was very proactive in providing extra evidence and rationale to the NDIS, citing other cases where it had been approved.
His Support Co-ordinator, Beatrice Airs from Proactive Support had several conversations with the Planner around the reasons for why it should be approved.
But his Mum was the one who pushed through for her son. She told the Planner how important this funding was, how much it would help him, and made the important distinction that the eTrike was 'assisted' but not doing all the work for him.
It was this comment that made the Planner stop and think and try a different route for approval.
When it came through as approved we all cheered! Go Team!

Joke
What did the roofer go to the doctor?
He had Shingles!
Staff Focus - Welcome Cristel
Our new Support Coordinator Cristel has now started, and we are so excited to officially welcome her to the Proactive Support team as she begins working alongside our participants, families, and staff. To help everyone get to know her a little better, we’ve included a short Q&A below where Cristel shares about her background, experience, and what she’s looking forward to in her new role.
1. Can you tell us a little about yourself?
Coming up to my half century, happily married, mum of 4 now adult daughters and grammy to a beautiful granddaughter.
2. What inspired you to work in the disability sector?
Years ago, a good friend of ours had a mental health episode which led us to providing care to her daughter for a time. This inspired us to become foster carers. Through our fostering journey, we came into contact with a diverse range of people which inspired me to study psychology. I then worked in youth residential care with high behavioural support needs clients, later transitioning to the NDIS space as an NDIS positive behaviour support practitioner, a role I did for 5 years before coming to work for Proactive Support.
3. What do you enjoy most about being a Support Coordinator?
I am passionate about hear people's stories, goals and aspirations and then working alongside them towards achieving them.
4. What are you most looking forward to in your role at Proactive Support?
Watching people achieve their goals and build their capacity.
5. Do you have any special interests, skills, or areas of passion within the sector?
So many, but I have a special interest in working with families, autism and dementia. I work from a trauma-informed and attachment-based framework.
6. What is something people might be surprised to learn about you?
I am bilingual
7. How would you describe your approach to supporting participants?
I have a non-judgmental person-centered and strengths-based perspective. I'm a bit of ‘a have a chat’ and like to get to really get to know you.
8. What do you enjoy doing outside of work?
Gardening, seed collecting, hanging with my animals (3 dogs, 3 cats, chickens, geese and goats), cooking, reading, junk journalling, mixed media (acrylic, watercolors, etc.)
9. Do you have a favourite quote or motto you live by?
Just be kind and smile. Be the change you want to see.
10. Is there anything else you would like participants, families, and staff to know about you?
If you see me outside of work I will likely be wearing tie dye!

Joke
How did the picture end up in prison?
It was framed!
March On Challenge
Donna and I (Tanja) are doing the March on Challenge. Throughout March we're each walking 96km with a team from the RSL in Blackbutt. The 96 kms, symbolises the length of the Kokoda Track to honour the courage and sacrifice of our veterans and their families. Every dollar raised will go towards funding Soldier On's mental health programs and services to help prevent veteran suicide and save lives. If you would like to support Tanja and Donna, please click on the links below to go to the fundraiser page. You can donate all through March.
https://www.marchonchallenge.org.au/fundraisers/TanjaWoolston/virtual26
https://www.marchonchallenge.org.au/fundraisers/DonnaBateman38182/virtual26
We’re excited to share that our website — www.proactive-support.com.au — is becoming a more active hub for communication. In addition to important updates, you can already access previous newsletters and a selection of our key policies directly on the site. This makes it easier for participants, families and staff to find information whenever they need it. Very soon, we’ll also be launching a new “Blog” and “Articles” section. This will become our fresh way of sharing helpful resources, service updates, and articles of interest. From time to time, we may text out a direct link to a new article so you can quickly access information that’s relevant and useful. Keep an eye out — and don’t forget to follow us on Facebook to see our exciting updates there too!
Unusual Pets






